Is it possible to use ChatGPT for complaint management? How can we utilize the conversational AI ChatGPT, which is attracting attention for improving operational efficiency and productivity in the manufacturing industry? This article explains examples and points to consider.

There is significant attention being drawn to conversational AI with high language processing capabilities, such as ChatGPT and Bing AI. Utilizing this conversational AI in businesses can generate many benefits, including improved operational efficiency and increased productivity.
■ What specific tasks can be leveraged to enhance productivity? Here are some examples from my own experience:
(1) Document creation, such as proposals and plans
(2) Translation
(3) Creation of manuals and work procedures
(4) Customer complaint management
(5) What is prompt engineering that draws out the capabilities of AI?
■ Now, how can we further apply this to advanced operations in the manufacturing industry? Let's consider this. Through discussions with Google Bard, it becomes clear that there are many hidden capabilities. I have summarized the results in an article, which I will publish as is, but it is necessary to verify whether these can actually be implemented.
(1) Monitoring machine conditions with sensors for preventive maintenance
(2) Creating production plans for factories using conversational AI
(3) What is Microsoft 365 Copilot?
(4) New features being developed for Google Bard that are deepening its capabilities.

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So, in what actual operations can we utilize it to enhance productivity? I will introduce examples that I have personally used so far.
(1) Document creation such as proposals and plans
(2) Translation
(3) Creation of manuals and work procedures
From the above, it has become clear that it demonstrates great power in document creation and information gathering. Additionally, it can be recognized that the skills to effectively use AI (prompt engineering) are also necessary.
Regarding preventive maintenance of machinery, the following answer was returned: "Bard understands the structure of the machinery to identify the failure points. By understanding the structure of the machinery, Bard can pinpoint the areas where abnormalities occur. Once Bard identifies the areas, it suggests repair methods to the user."
It's truly amazing. I learned for the first time that not only generating text answers in a conversational chat is possible, but also such things can be done.
This is a guide that covers the transformation of companies, improvement of productivity, and problem-solving at production sites aimed at DX and smart factory implementation in factories with small-lot, multi-variety production.
It explains how to introduce AI and robots in order-made small and medium-sized parts processing and assembly production factories. (Provided in PDF electronic data)
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