<Introduction of Interview Case> Yamato Clinic of the Medical Corporation En has implemented the cloud-based customer management system "F-RevoCRM SaaS" - solving issues that could not be addressed by CRM for the medical industry.

Yamato Clinic faced the following challenges:
1. The electronic medical record system in use did not allow for real-time tracking of patient admission numbers. Admission data could only be aggregated at the end of the month.
2. The total number of referred patients could not be fully grasped using only the electronic medical record system. It became difficult to understand the overall number because information on canceled referrals was sometimes not entered into the system.
3. The activities of the MSWs (Medical Social Workers) regarding referred patients were becoming personalized. MSWs provided various consultations to target patients throughout the process leading to their admission, but since the management of these activities was handled individually by each MSW, progress was not visible to the Yamato Clinic.
At first glance, F-RevoCRM may seem unsuitable for the medical industry, but after comparing it with two CRM systems designed for the medical field and two for general businesses, Yamato Clinic chose F-RevoCRM. We provide detailed insights into how the challenges were resolved and why F-RevoCRM was selected in the interview, so please take a look.

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