CTI system for medium to large-scale call centers
Harmony is a CTI system designed for medium to large-scale call centers. We provide essential functions needed for call center operations as individual packages to our customers. In addition to basic functions (CTI functions), we flexibly respond to customer needs with enhanced features in CRM, CMS, and SMS.
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basic information
The Harmony series offers the following packages: ○HarmonyCTI HarmonyCTI manages overall CTI control. It performs call connection control and transfer processing from external incoming calls to users based on configuration data, including call control, ACD control, and user ID control. ○HarmonyCRM HarmonyCRM provides optimal service operations tailored to customers (customer management, interaction history management, etc.). It imports necessary information from the database and deploys it to business applications. Integration with other CRMs is also possible. ○HarmonyCMS HarmonyCMS monitors and conducts statistical analysis of call center systems. It supports operational functions (situation monitoring, call monitoring, line usage rate, history display) and analyzes call logs (Inbound/Outbound) and ACD (overall, department, group, individual) to assist in data analysis for business operations. ○HarmonySMS The HarmonySMS function manages the system of the call center system. By managing the definition data of each system, it facilitates efficient operation and maintenance of the system.
Price range
Delivery Time
※The delivery date varies depending on the scale of the system.
Applications/Examples of results
【Applications/Track Record】 ○ Medical institution service company ... IVR seminar reception system ○ Certain city bank ... IVR currency exchange reservation system ○ Major financial company ... Membership service system ○ Major call center ... Call center system ○ Major travel agency ... Call center system ● For other functions and details, please contact us.
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Company information
NSK is engaged in the development of CTI systems for call centers, as well as the manufacturing, sales, and contract development of various business systems related to FA control systems and environmental monitoring systems. In particular, regarding CTI systems, we possess years of accumulated know-how and provide a consistent range of services from consulting to the development, operation, and maintenance of proprietary systems.