エヌ・エス・ケー Product Lineup

We will accept customer calls through an automated voice system. Customers can input their information using the phone's push buttons or voice, and the system will automatically handle various responses. Additionally, depending on the system configuration, integration with other systems such as inbound services is also possible.

• CTI Support Center
• Other contract services

HarmonyCRM is a customer management system for call centers that provides optimal services tailored to your business needs. By integrating with CTI, it not only streamlines telephone response operations but also enables the sharing and management of the ever-increasing customer information and response history, thereby improving service quality and enhancing customer satisfaction.

• CTI Support Center
• PBX/IP phone
• Other contract services

Harmony is a CTI system designed for medium to large-scale call centers. We provide essential functions needed for call center operations as individual packages to our customers. In addition to basic functions (CTI functions), we flexibly respond to customer needs with enhanced features in CRM, CMS, and SMS.

• CTI Support Center
• PBX/IP phone
• Other contract services

We comprehensively manage the heat treatment process of automotive components and other materials. We handle the processes and controls of heat treatment, including outbound shipments from the warehouse, insertion into the furnace, furnace control, and inbound shipments to the warehouse, while also monitoring and controlling the furnace temperature, and transmitting production results to the management system or higher-level systems.

• Temperature and Humidity Control
• Other process controls

This is a house monitoring system utilizing a ubiquitous environment control system. It organizes numerical information used in agricultural production, such as measurement values, state variables, operation instruction information, set values, and target values, between various control devices using a USE platform, and performs environment control and monitoring via CCM (Common Communication Module) communication.

• Remote Control

This is a system that uses handy terminals convenient for process management in the manufacturing industry. It allows for simple and reliable data entry by just scanning barcodes. With an alarm function, it ensures easy identification of confusing raw materials and complex process management. It enables real-time visualization of processes, helping to prevent progress loss and improve productivity.

• Process Control System
• Handheld barcode reader
• controller

HarmonyOutBound is an outbound system that allows for flexible customization of response screens according to business needs and objectives. It excels in call efficiency and comes standard with a call reservation feature. A caller notification number can be set for each outbound list. It is equipped with robust business analysis features, including progress management, aggregation, and graph display.

• CTI Support Center
• PBX/IP phone
• Other contract services

HarmonyInBound offers flexible customization options tailored to your business needs, including customizable features in the management interface. You can easily play back call recordings from interaction history, and it comes standard with comprehensive business analysis tools. The support system is also quick and reliable, providing excellent cost performance.

• CTI Support Center
• PBX/IP phone
• Other contract services

The secretarial service system is an all-in-one CTI system that can accommodate from 4 seats. It offers a variety of features, including email and fax sending schedule management. It can be used in a stable line environment (combining IP and analog). It can be implemented in a short period at a reasonable cost, and the support system is quick and reliable.

• CTI Support Center
• PBX/IP phone
• Other contract services

The mail order order system is a CTI all-in-one system that can be operated from four seats. In addition to its comprehensive basic functions, it can also be implemented as a standalone CRM system. It can be used in a stable line environment (combining IP and analog). It can be implemented in a short period of time at a reasonable cost, and the support system is also quick and reliable.

• CTI Support Center
• PBX/IP phone
• Other contract services

The auto call system automatically contacts registered customers on the list, allowing for efficient customer development. It can also be effectively utilized outside of business hours with automated calls. By narrowing down potential customers based on response results, timely customer acquisition becomes possible. Various options such as call recording and email sending functions can be utilized according to the situation. It can be implemented in a short period at a reasonable cost, and the support system is quick and reliable.

• CTI Support Center
• PBX/IP phone
• Other contract services