CTI system for call centers
HarmonyInBound offers flexible customization options tailored to your business needs, including customizable features in the management interface. You can easily play back call recordings from interaction history, and it comes standard with comprehensive business analysis tools. The support system is also quick and reliable, providing excellent cost performance.
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basic information
This is an inbound system that provides optimal services tailored to your business needs. It enables CTI integration with a stable legacy PBX (Aspire) and CRM integration with CT stage 5i, allowing for not only the efficiency of telephone response operations through HarmonyCTI control but also the sharing and management of the ever-increasing customer information and response history, thereby improving service quality and customer satisfaction. With selectable optional features, it creates the most suitable environment for your operations and strongly supports call center activities such as order reception for mail-order sales and product support centers!
Price information
Please feel free to contact us.
Delivery Time
※Prices vary depending on the number of lines and seats.
Applications/Examples of results
[Usage/Achievements] ○ Order reception services ○ Customer consultation desk ○ Technical support (accepting inquiries about product usage, repair methods, etc.) ○ Customer service (accepting inquiries, requests, and complaints from customers) ○ Reception of corporate interview applications ● Please contact us for other functions and details.
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Company information
NSK is engaged in the development of CTI systems for call centers, as well as the manufacturing, sales, and contract development of various business systems related to FA control systems and environmental monitoring systems. In particular, regarding CTI systems, we possess years of accumulated know-how and provide a consistent range of services from consulting to the development, operation, and maintenance of proprietary systems.
