We will streamline operations through information sharing and contribute to improving services for our customers.
HarmonyCRM is a customer management system for call centers that provides optimal services tailored to your business needs. By integrating with CTI, it not only streamlines telephone response operations but also enables the sharing and management of the ever-increasing customer information and response history, thereby improving service quality and enhancing customer satisfaction.
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basic information
Our package software "Harmony Series" for medium to large call centers can be integrated. By collaborating with HarmonyCTI, which controls CTI, we aim to improve operational efficiency through features such as customer information pop-ups during incoming calls and one-click dialing. By displaying the necessary information for business processing on a single screen, we enable prompt responses. Additionally, the items displayed on the screen can be customized, allowing for the addition of fields tailored to the customer's business alongside the basic information fields.
Price range
Delivery Time
※The delivery date varies depending on the scale of the system.
Applications/Examples of results
【Usage/Achievements】 ○ Order reception services ○ Customer consultation desk ○ Technical support (accepting inquiries about product usage, repair methods, etc.) ○ Customer service (accepting inquiries, requests, and complaints from customers) ○ Acceptance of interview applications for companies ● For other functions and details, please contact us.
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Company information
NSK is engaged in the development of CTI systems for call centers, as well as the manufacturing, sales, and contract development of various business systems related to FA control systems and environmental monitoring systems. In particular, regarding CTI systems, we possess years of accumulated know-how and provide a consistent range of services from consulting to the development, operation, and maintenance of proprietary systems.