Ease of implementation and simple management methods. Case study: Shopping mall management company.
This was a request from a customer who realized just before the launch of the ASP service that there was no manual available. We considered how to reduce customer inquiries in a short period and first created a 24-page starter guide to explain the basic operational flow. Later, we produced a manual that included more advanced operations. To lower the barriers for general retailers to sell products in an online shopping mall, we initially explained the ease of implementation and simple operational methods, gradually structuring it to enable more complex tasks. For more details, please contact us.
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【Features】 ○Industry: Shopping mall management company ○Deliverables: Starter guide, store operation manual ○Production period: 2 months ○Volume: Starter guide 24 pages / Store operation manual 100 pages 【Background of the work】 ○Request from a client who realized there was no manual just before the launch of the ASP service ○First, a 24-page starter guide was created to explain the basic operational flow, followed by the creation of a manual that includes more advanced operations at a later date ○The structure begins by explaining ease of implementation and simple operational methods, gradually leading to more complex tasks →To minimize the barriers for general retailers to sell products in an online shopping mall ●For more details, please contact us.
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No matter how advanced and complex the technology and services are, both providers and users cannot be happy unless users actively utilize them. Furthermore, in situations involving internal controls and the internal transmission of know-how, no matter how beautifully documented and visualized the information is, if the intended audience does not engage with it, the time and effort spent on its creation are meaningless. Fintex executes the "visibility" of your company's products, services, and internal and external documents. No document should merely be an accessory or exist only in form. It is our mission to provide "documents" that achieve their original purpose efficiently within budget and schedule. We are a digital document company that offers comprehensive proposals and realizations, from public relations and manuals to internal documents. This is the philosophy that Fintex has upheld for over 20 years.
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