Efficiency improvement through the automation of telephone reception services!
We will accept customer calls through an automated voice system. Customers can input their information using the phone's push buttons or voice, and the system will automatically handle various responses. Additionally, depending on the system configuration, integration with other systems such as inbound services is also possible.
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basic information
This is an IVR (Interactive Voice Response) system that can be operated from a single line. Call flows can be set up for each line or dial-in, and the response content can be changed accordingly. Announcements can be played using standard Windows WAV audio, and it is also possible to convert text input into speech for guidance. You can create call flows for voice interactions. Incoming calls can be forwarded to other external lines, and customer voices can be recorded. It comes with a dedicated tool that allows for intuitive operation to create scenarios, making it easy for anyone to create scenarios. It can also output call history necessary for aggregating the number of incoming calls.
Price information
Please feel free to contact us.
Price range
P5
Delivery Time
P4
Applications/Examples of results
【Uses/Achievements】 ○ Automatic Loan IVR System ○ Product Automatic Reception ○ Maintenance and Failure Automatic Reception ○ Document Guidance and Document Request Automatic Reception ○ Currency Exchange Reception ○ Loan Reception Verification ○ Course Reservation Application Reception System ○ Winner Announcement Guidance ○ Call Recording Playback Service (Call Center Integration) For other functions and details, please contact us.
Company information
NSK is engaged in the development of CTI systems for call centers, as well as the manufacturing, sales, and contract development of various business systems related to FA control systems and environmental monitoring systems. In particular, regarding CTI systems, we possess years of accumulated know-how and provide a consistent range of services from consulting to the development, operation, and maintenance of proprietary systems.
![[Development Case] Service Application for "e-Concierge"](https://image.mono.ipros.com/public/product/image/b4a/2001535872/IPROS3938645011829173162.png?w=280&h=280)
