ExCall

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last updated：Mar 02, 2020

ソフトマティック

Official site

We have released 'ExCall', which allows for immediate dialing to the phone number displayed on the web screen.

■Product Details This is a system that allows for immediate dialing by clicking on the phone number field of the desired contact while viewing the company information page or phone number list page in Internet Explorer (IE). Typically, when dialing while looking at the screen, it takes about 6 to 10 seconds to confirm the phone number and handle the receiver and button operations, which can lead to wasted time and costs due to misdialing. This system addresses those issues. Individuals engaged in phone-intensive tasks often experience stress from such situations, but by implementing this system, they can easily, quickly, and accurately make calls. If you are currently displaying your CRM application or customer management application in IE, implementing this system will facilitate outbound operations without the need for customization. Currently, usage is limited to IE, but there are plans to gradually support other Office products as well.

Related Link - http://www.softmatic.co.jp/?p=557

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basic information

■Features ・By using digital lines or optical lines, the dialing process takes about 1 second to complete, allowing for quick dialing. ・Since the displayed phone number is dialed exactly as shown, it eliminates the chance of dialing errors. ・If you are currently using a web-based application with Internet Explorer, it can be used without customization. ・By combining it with our upcoming web update monitoring tool (CatchTheCall), it is possible to automatically detect phone numbers displayed as new information and initiate calls automatically from ExCall. ・It can be integrated with existing packaged products. It can work in conjunction with Memo Record Pro (call recording) and Retriever Pro (monitoring and management) to expand call center functionalities. The sales price starts at 1,100,000 yen (excluding tax and line installation) for a starter package that includes a telephone main unit, three telephones, three headsets, and three application software licenses. You can begin using it by preparing the designated telephone line (such as INS64 digital line) and a Windows PC (XP, 7) in advance.