Standard 3-year warranty included! Comes with a 3-year advance send-back guarantee for peace of mind.
FXC products come with a three-year advance send-back warranty to ensure you can use them with peace of mind. If any issues arise with the product during the three years after purchase, please contact our support center. Once the issue is confirmed by the support center, a replacement device will be sent immediately. The three-year exchange warranty allows you to use network devices stably over a long period. 【Maintenance Service】 ○ Three-Year Send-Back Warranty Provided only if user registration is completed within 30 days of purchase. ○ If user registration is not completed within 30 days of purchase, a one-year repair service will be provided. ○ Applicable to FXC manufactured network devices. * The warranty details for WDM+OTN products, PV series, and resale products differ. * Some optional products may not qualify for the three-year send-back warranty. * The shipment of replacement devices may occur the next business day due to shipping arrangements. For more details, please contact us.
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basic information
【Other Maintenance Services】 [Send-Back Maintenance Service] ○ A service that immediately sends a replacement unit in advance when a malfunction occurs. ○ Two types of long-term contracts: a cost-effective 5-year send-back and an annual send-back. ○ Reception and response hours: Weekdays 9 AM - 5 PM (excluding holidays and year-end/New Year holidays). ○ Service details: Sending a replacement unit in advance and repairing the faulty unit. ○ Service duration: 5 years, 1 year. [On-Site Maintenance Service] ○ A service that provides product repair or replacement at the installation site when a malfunction occurs. ○ Two types: Basic and Advanced. ○ Reception and response hours: → Basic: Weekdays 9 AM - 5 PM (excluding holidays and year-end/New Year holidays). → Advanced: 24 hours a day, 365 days a year. ○ Service details: On-site repair and replacement work. ○ Service duration: 1 year for both Basic and Advanced. [Lifetime Warranty] ○ Maintenance service available for newly purchased FXC hardware. ○ Upon receiving a malfunction or support request from the customer, replacement products will be delivered to the installation site for registered eligible devices for up to 7 years from the limited stock date. ● For more details, please contact us.
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Company information
In 2001, we established "Future Cross Communications Co., Ltd." in Shibuya, Tokyo, and changed our company name to "FXC Co., Ltd." in 2003. In 2009, we relocated our headquarters to Taito Ward, and opened a Kansai sales office in 2013 and a Kyushu sales office in 2017. Currently, in Japan, we have taken over the WDM division business from Photonics Net Co., Ltd., and overseas, we have established a 100% subsidiary, "FXC China, Ltd." in the People's Republic of China, enabling us to manufacture and sell network equipment both domestically and internationally. We offer a wide range of products, including the industry's smallest media converters, switches, optical transmission devices, and wireless APs. Additionally, our products come with a three-year free warranty upon user registration, ensuring peace of mind for our customers. We have received several awards, including the Jury's Special Award in the "Gadget Category" at the "Interop Tokyo 2016 Best of Show Award" for our product 'LEX1881-1F' and the Grand Prize in the "Optical Transmission Device Category" at the "Interop Tokyo 2021 Best of Show Award" for our product 'LE400T'.
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