[Case Study of Partner Maintenance Service] Shindengen Electric Manufacturing Co., Ltd.

This is an introduction to a case where the cycle of feeding back customer needs and applying them to the next product has been realized.

This is a case study introduction for Shin-Dengen Industrial Co., Ltd., which provides various products for mobility, energy, industrial equipment, information communication, and home appliances. The company faced the challenge of wanting to establish a maintenance system that could respond on a national scale and achieve early recovery. The decisive factor for the implementation was the ability of engineers to respond quickly and carefully on-site, leading to the adoption of Toshiba IT Services' "Partner Maintenance Service" for the maintenance of over 100,000 PCS devices nationwide. As a result, it is stated that a cycle was realized where customer needs are fed back and utilized in the next products. [Case Overview] ■ Shin-Dengen Industrial Co., Ltd. ■ Business Description: Manufacturing and sales of semiconductors, electronic products, and power supplies ■ Challenge: To establish a maintenance system that can respond on a national scale and achieve early recovery ■ Result: A cycle was realized where customer needs are fed back and utilized in the next products *For more details, please refer to the PDF document or feel free to contact us.

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