A chatbot tool optimized for contact center operations with automated response capabilities.
mobiAgent is a chat support system for contact centers that realizes the optimal work share between artificial intelligence and operators. With comprehensive operator support features, KPI and statistical management functions, and system integration such as CRM connections, it provides advanced chat support that enhances customer satisfaction. 【Features】 ■ Flexible customer interfaces such as Web/LINE ■ Expandability through integration with artificial intelligence (AI) and FAQ/CRM systems ■ Comprehensive monitoring and reporting functions ■ Hybrid operation of chatbots and human support ■ High system stability that meets carrier-grade standards *For more details, please feel free to contact us.
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basic information
【Other Solutions】 For details, please see below. https://mobilus.co.jp/solution <Featured Solutions> ■MobiBot: A highly scalable chatbot with system integration ■MobiCast: LINE segment distribution system ■MobiVoice: Automated telephone response
Applications/Examples of results
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Company information
MOBILUS is The SupportTech Company that renews support with technology. We develop customer support solutions, including the chat system "MOBI AGENT," which provides hybrid chat support with AI chatbots (automated responses) and human responses for corporate contact centers, the chatbot "MOBI BOT," the AI phone self-response system "MOBI VOICE," and "Visual IVR," which centralizes inquiry pathways and visualizes guidance and flows. The MOBI series has been implemented in over 500 companies (as of December 2023) and has achieved the number one market share in chatbot sales for six consecutive years.
