How can maximizing product operating time become the standard for after-sales service?
Synchron and Worldwide Business Research have initiated a study on the impact of maximizing product uptime on the manufacturing industry and customer experience, both now and in the future. The respondents include 200 OEM manufacturers evenly split between the U.S. and European markets, as well as 100 equipment end-users. This document contains the results of these responses and more. [Contents (partial)] ■ Large-scale disruptions that should be visible but go unnoticed ■ Disruption as motivation ■ Transformation of business models is necessary for manufacturers to survive ■ Key insights ■ Maximizing product uptime is the future, and the future is just around the corner *For more details, please refer to the PDF document or feel free to contact us.
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【Other Published Content】 ■ Changes are inevitable due to unprecedented customer demand. ■ To support the maximization of product uptime, manufacturers need to thoroughly review their infrastructure and resources. ■ OEM manufacturers hold the reins of the technology stack. ■ Customers are already prepared for the maximization of product uptime. ■ Conclusion and Next Steps ■ Appendix ■ About the Author ■ About the Sponsor *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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With the wave of servitization in the manufacturing industry, there is now significant interest in the "aftermarket" as a business area that can achieve both greater customer satisfaction and increased revenue. Synchron's aftermarket optimization solution is a cloud-based solution that provides maintenance parts at the optimal location, in the optimal quantity, at the optimal price, and at the optimal time on a global level. Synchron's inventory planning and management, price management, and visualization and optimization solutions for maximizing product uptime greatly support companies in improving customer satisfaction (customer experience) and revenue.