Everything is cloud-based! Achieving the highest level of cost performance!
"Cloud Telecall" is a call center operation support system that can be started in as little as 2 business days, as long as you have a computer, a headset, and an internet connection. It comes pre-implemented with features such as "Private Branch Exchange (PBX)," "Computer Telephony Integration (CTI) that links and integrates phones and systems," and "Customer Relationship Management (CRM) system," so there is no need to separately prepare expensive telephone exchanges, permanent administrators, or systems to record and manage conversation histories. [Features] ■ Prepare the necessary number of seats when needed ■ Standard functions required for call center operations are included ■ PBX is hosted in the cloud, allowing for operation across multiple locations *For more details, please feel free to contact us.
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basic information
【Features】 ■ Click-to-Call ■ CTI Pop-up ■ CRM (Customer Management) ■ Call List ■ KPI Management, etc. *For more details, please feel free to contact us.
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Company information
Our company supports everything from outsourcing call center and administrative operations to building call centers and creating business models. We believe that pursuing the optimization of customer experience value leads to increased sales and profits. To achieve this, we focus on various customer touchpoints between our client companies and their customers, and we aim to contribute to the performance improvement of our client companies by implementing "Re-Marketing," "Re-Targeting," and "Re-Process Design" for their optimization.