Control Support (for Help Desk)

A flexible remote support tool that can be tailored to customer needs and literacy.

Control Support is a remote support solution. For those who are solving PC support and software customer support issues via phone or by dispatching technicians in an "analog" manner, this solution digitizes the process to improve efficiency. In situations where you cannot directly see the customer's screen, it can be difficult for both the person explaining and the person listening to understand, leading to longer resolution times. By using ConnectWise Control, you can "see" the customer's screen, allowing you to quickly grasp the issue. Additionally, with the customer's permission, it also includes a feature for direct remote control, enabling you to resolve issues on behalf of the customer. One of the main features of Control Support is that there are multiple methods to invite customers to the support session. In addition to directing customers to a connection-specific page where they can enter a code, there are options to connect by clicking a button or generating a direct link, allowing for flexible remote support tailored to the customer's needs and literacy. Would you like to digitize your customer system support operations?

Server monitoring and network management tools