Interpersonal Skills Improvement Course for Service Engineers in Contact with Customers - Enhancing Response Skills to Turn Customers into Fans of Our Company.
We offer an interpersonal skills improvement course to acquire the necessary skills for three key scenarios: "maintenance support," "sales proposal support," and "complaint handling," all aimed at the essential role of service engineers in "creating fan customers." Participants will engage in pre-learning and group training to acquire knowledge on the training themes and progress at their own pace through practical work and issue identification, ultimately mastering the necessary support skills. Please feel free to contact us if you have any inquiries. 【Curriculum】 ■ e-Learning Curriculum - The ideal image of a service engineer - Basics of customer interaction - Maintenance support, etc. ■ Course Curriculum - Basic action training for creating a good first impression - Maintenance support role-playing - Complaint handling role-playing, etc. *For more details, please download the PDF or contact us.
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【Overview】 - Duration: 2 days *This is an in-person course over two days. The time is from 9 AM to 5 PM on both days. - Training format: In-person (Tokyo, Osaka), online *Depending on the situation, in-person sessions may be changed to online. - E-learning: Available *Pre-course assignments will start one month before the course begins. *For more details, please download the PDF or contact us.
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We develop and provide methods that transform people and companies in the business field. By establishing such individuals who can change themselves to be useful and organizations that continue to challenge through collaboration and co-creation to realize corporate philosophies that contribute to society, we assist in creating enduring and immortal companies that thrive across generations. Please feel free to consult us if you have any requests.