[Third-Party Maintenance Data Live Case] Advancing the Third-Party Maintenance of IT Infrastructure

basic information

<Data Live's Logistics and Service Quality> A unique production logistics supply chain base supporting third-party maintenance services. ★ Preferred Maintenance Service With a wealth of EOSL parts, we provide services after establishing maintenance procedures and unique parts compatibility information, followed by technical verification. We have developed logistics for replacement parts and a network of maintenance partners, covering all of Japan. (As with manufacturers, the level of support varies by region and model.) Our maintenance services, leveraging the strengths of our EOSL maintenance specialty business, are chosen by many IT companies and end-users. <Maintenance Services Supporting Long-Term Operation for 1,800 Companies Nationwide and 90,000 Units> The "EOSL Extended Maintenance Service," which utilizes third-party maintenance not bound by EOL or EOSL, extends the maintenance period for IT hardware and is available from one unit nationwide. It is chosen across various industries, supporting long-term operation for a total of 1,800 companies and 90,000 units nationwide. <EOSL Hardware Specialized Logistics Base> The Data Live Kanto Stock Center, which stocks over 800,000 manufacturer-end-of-sale parts. The building area is 1,400 tsubo (approximately 4,600 square meters). The maintenance parts organized here are deployed to locations nationwide, preparing for equipment failures under contract.

Price range

Delivery Time

Applications/Examples of results

<Catalog Table of Contents> - Three Benefits of Third-Party Maintenance and Three Use Cases - Case Studies (Financial Industry) - Case Studies (Healthcare/Hospitals) - Case Studies (Aviation/Airports) - Case Studies (Public Sector/Local Governments) - Case Studies (Manufacturers) - Case Studies (Retail/Apparel) - Case Studies (IT Infrastructure Management) - Case Studies (Education/Science) - On-Site Maintenance Service Details - Conditions Excluded from Service - FAQ Frequently Asked Questions - Procedures for Starting Service - Response Flow in Case of Incidents - Contact Information <Terms> (*) "Third-Party Maintenance" refers to maintenance of IT hardware conducted by a third-party company, independent of the manufacturer. (*) "EOL" and "EOSL" mean End of Life and End of Service Life, respectively, indicating the end of the manufacturer's maintenance period.

Detailed information

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  A rich variety of types and model numbers. Stocking various HDD model numbers for the servers under maintenance.

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  Customize quality control inspection equipment used in hard disk production for EOSL to conduct rigorous inspections, increasing recovery rates during initial failure response.

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  Kitting with the same configuration as the target maintenance system, including the configuration of the cold standby machine. Verification tests will also be conducted after embedding, and equipment and parts without issues will be stocked in a maintenance warehouse that can deliver to the installation site of the target maintenance system on the same day.

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  ISO 9001 and ISO 27001 certification Thorough quality management and strict management of customer information assets.

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  Quickly implement configuration management of network devices and verification tests for each port.

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  Memory verification is also managed on an individual basis to suppress bit errors.

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  We received an inquiry regarding maintenance services and gathered information about the equipment in question. We will check the compatible main unit and parts from our extensive registered inventory and determine the feasibility of support. We will provide an accurate estimate.

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  For systems that are difficult to standardize under operational frameworks, such as critical systems, large-scale systems, and systems used in special environments, we customize various flows to accommodate them. Through remote meetings, we adjust and provide deployment methods for each system, the unit of entry during failures, access to and from data centers, as well as formats and flows for reporting failures. This helps to reduce the burden on system operations.

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  We flexibly respond to complex distribution channels, individual order and delivery rules for each company, and the conclusion of individual contracts, in accordance with the business practices of the system.