Corporate sales in the hotel industry: Building a foundation with F-RevoCRM.
F-RevoCRM
A case where support was provided from building the sales structure of the banquet division to the introduction and operation of the system.
We would like to introduce the case of Hoshino Resort OMO7 Asahikawa implementing 'F-RevoCRM'. Regarding the banquet business that hosts commemorative events and parties for companies and organizations, corporate sales activities are necessary, marking the first venture for the Hoshino Group in this area. Because this is a first-time endeavor, sales activities were conducted without an established sales foundation, raising concerns that sales efforts could become overly reliant on individual members. Therefore, this time, our company supported the establishment of the sales system for the OMO7 banquet division, from building the sales framework to system implementation and operation. 【Challenges】 - Even after standardizing many sales flow items, not all members were able to operate them. - There was a significant difference in proficiency between veteran and new sales members, leading to discrepancies in system operation. 【Implementation Results】 - Sales flow rules can be set individually for each member. - Sales management settings can be tailored to both new and veteran members. - Changes can be made for each project. - Compared to previous settings, unnecessary visit numbers have been halved. - It has become possible to manage projects more efficiently. *For more details, please refer to the PDF document or feel free to contact us.
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basic information
"F-RevoCRM" is an integrated customer management system based on open source (OSS). It supports various business operations, such as general applications like customer information management and sales support, as well as specific needs in industries like healthcare for managing patient information and real estate for managing property information, allowing for flexible customization to meet corporate needs. ▼ Features - Integrated Customer Management System: Streamlines all customer-related operations, including marketing, sales, deal management, estimate management, support, and inquiry management. - Flexible Customization: Utilizes the characteristics of open source (OSS) to enable optimal customization for users' operations and environments. Additionally, data integration with other systems through API connections is easily achievable. - Diverse Implementation Options: Can be flexibly selected for both on-premises and cloud environments according to needs, expanding the options for implementation methods. - Reliable Support System: Provides support tailored to corporate operations from implementation to operation. There is comprehensive support available for first-time implementations, ensuring a worry-free experience.
Price information
■F-RevoCRM Cloud Edition Monthly License (1-month free trial available) 20,000 yen / 1 to 10 people 50,000 yen / 11 to 25 people 100,000 yen / 26 to 50 people 150,000 yen / 51 to 75 people *Available for more than 75 people as well *Prices differ for F-RevoCRM Enterprise Edition.
Price range
P2
Delivery Time
P2
※For F-RevoCRMCloud, you can start using it as soon as the same day with an application made online.
Applications/Examples of results
■Case Studies - Manufacturing Industry: Many companies involved in manufacturing, sales, and support of water heating equipment, air conditioning systems, and facility management have adopted this system. This allows for centralized management of customer, equipment, and maintenance information, thereby improving operational efficiency. - Medical Industry: At Yamato Clinic of the Enjin Medical Corporation, field operations for home medical care have been digitized using F-RevoCRM, enabling customer management up to the registration of electronic medical records. - Telecommunications Industry: Progress in handling inquiries in the support department has been visualized, enhancing the speed and quality of customer responses. Case Studies ▶ https://f-revocrm.jp/instance/
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Company information
At Thinking Reed, we advocate for the realization of "smart business," which not only includes general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, but also incorporates the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house development.