Case Study of Introducing Video Manuals (Streamlining Cleaning Operations Training)

Contributing to the efficiency of cleaning service education! Video production for employee training.

【Introduction】 Business Description: Cleaning services for stores, offices, halls, etc. Number of Employees: Approximately 2,000 <Challenges> - Store cleaning needs to be done efficiently within the allotted time, but there have been cases where focusing too much on speed has left dirt behind, leading to complaints and negatively impacting the reputation of the company. - Training for new employees is conducted through on-the-job training (OJT), but it is difficult to implement within the cleaning time, and the cleaning methods vary among staff, resulting in inconsistencies in skill levels. <Actions Taken> - Creation of video manuals - Distribution system <Effects> - With improved understanding from pre-training, OJT became smoother. - By standardizing the work processes in manuals, the content of training became consistent. Additionally, visualizing the cleaning level allowed for better judgment on how clean to make the areas, thus improving training efficiency. <Key Points> - The process of reviewing standard operations to clearly communicate the acceptable level of cleaning was easy to understand. - Utilizing a unique distribution system made it easy to conduct pre-learning and also allowed for tracking the level of skill acquisition, which was a key point in the implementation. *For more details, please download the PDF from the link below.

Image Processing