To manufacturers troubled by complaints about "the instruction manual being difficult to understand."
Instruction manual evaluation check service
We will highlight the causes that lead to complaints.
Manufacturers often receive feedback on the provided instruction manuals, such as "it's hard to understand" or "where is that written?" Do you have concerns like, "If only we had easier-to-understand instruction manuals, we could reduce complaints"? Instruction manuals that lead to complaints often contain various issues, such as unclear wording or difficult layouts. By implementing an "Instruction Manual Evaluation Check Service," we can identify the causes of user dissatisfaction and complaints, uncover the challenges of the instruction manuals, and provide an evaluation. 【Benefits】 ■ Reduces the number of complaints and inquiries from customers. ■ Makes the issues with the instruction manuals visible. ■ Provides an understanding of improvement measures for the instruction manuals.
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basic information
■We evaluate user manuals from the perspective of international standards, administrative guidelines, and user viewpoints using two methods! 【1】Evaluation of the structural requirements of the manual ●Checklist items compliant with consumer perspectives and administrative guidelines ●Assessment of deficiencies in structural requirements and content 【2】Evaluation of the written expression in the manual ●Check if the explanations are conveyed accurately to the user ●Check for inconsistencies in sentence endings and formatting ●Check for appropriate sentence length ●Check for ambiguous expressions ■Three points you can trust us with! 【1】We comply with international standards and administrative guidelines. 【2】We will explain the issues identified after the evaluation of the manual. 【3】We provide objective evaluations through a text-checking system.
Price information
Prices may vary depending on the content, so please feel free to contact us.
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Applications/Examples of results
* The target products include various products and consumer goods with numerous achievements. * The target clients are product manufacturers and private brand product operators. * For more details, please contact us.
Company information
Our company advocates for "Product Safety Design," which combines corporate product safety measures with design. Aiming to build new added value for companies and product brands, we conduct product design reviews, risk assessments, and create designs for user manuals, parts catalogs, various manuals, and systems. For many years, we have engaged in various branding activities with companies. The desired designs span a wide range, including CI, graphics, products, systems, and web, but the goal is to create corporate value and enhance customer satisfaction. We systematically develop design methods to ensure a correct understanding of products, aiming to enhance trust in companies and product brands, create added value, and amplify positive images, which we position as "Safety and Security Branding." In 2013, our design activities and initiatives were recognized with the "Special Award" at the Product Safety Measures Excellent Company Awards hosted by the Ministry of Economy, Trade and Industry. Moving forward, our company will continue to refine our "Product Safety Design" as a social contribution and responsibility of design firms, and we will persist in our design activities aimed at fostering a culture of product safety and realizing a safe and secure society.
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