We will handle daily order processing (phone, fax, email, web) and inquiries (phone, email) on your behalf!
We will act on behalf of your company, standing between the orderer and the logistics warehouse, to handle all aspects of order processing (order management, shipping instructions, post-shipping processing, etc.) and customer inquiries (delivery date confirmation, inventory checks, various changes, cancellations, complaints, etc.). We undertake business from many clients, regardless of BtoC (e-commerce, mail order, etc.) or BtoB (manufacturers, wholesalers, etc.). 【We can solve the following concerns】 ■ Time spent on daily orders and customer service prevents efforts to increase sales. ■ Order and customer service staff, who were painstakingly recruited and trained, have left again. ■ Due to the small number of staff managing the e-commerce site, we are overwhelmed every busy season. ■ Increasing staff only during busy periods leads to frequent mistakes. ■ The labor costs (fixed costs) associated with order processing and customer inquiries are a waste. If you are at all interested, please feel free to contact us. Contact: Shibasaki Phone number: 047-411-0240
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basic information
We handle orders from shopping malls such as Rakuten, Yahoo, and Amazon, as well as orders through our own store's cart system. In addition to centralized management systems for multi-store expansions, we also accept orders via phone and fax, and we can accommodate unique systems and EDI often used for BtoB order processing. ■ Industries and Product Achievements (Examples) Apparel, watches, miscellaneous goods, eyewear, baby products, branded goods, daily necessities, beauty products, supplements, electronic cigarettes, food, confectionery, alcoholic beverages, fish, fruits, vegetables, store fixtures, medical devices, drones, exercise equipment, automotive supplies, motorcycle supplies, outdoor goods, etc. We have published service details and case studies on our website. Please take a look. https://www.ks-premium.jp/
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We have prepared a simple guide in PDF format. Please download it from Ipros.
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Company information
Since our establishment, we have been providing human resource services (temporary staffing, planned staffing, and recruitment) and outsourcing services for logistics operations in the logistics industry, and we have continued to grow steadily. In recent years, we have expanded our efforts to include order processing and customer support for online shops and manufacturers, evolving into a company capable of handling everything from order to shipment through fulfillment. If you have any interest, please feel free to contact us. Contact: Shibasaki Phone: 047-411-0240