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  6. IT Engineer On-Site Support Service

IT Engineer On-Site Support Service

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last updated:Apr 05, 2024

ピアレス
ピアレス
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We will reduce the workload as a member of your IT team!

This is a service where our engineers are stationed at the time and place specified by the customer. Engineers with experience in field support and maintenance support will help reduce the burden of your operations in various scenarios! Please feel free to contact us if you have any requests.

    Temporary staffing business
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IT Engineer On-Site Support Service

常駐人物写真3.jpg
常駐人物写真3.jpg
  • Related Link - https://peerle.co.jp/works/resident-support/

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basic information

【Service Contents】 ■ Client PC Support - Help desk operations (troubleshooting, application operation support) - General request handling (device installation settings, ordering and delivery of office equipment, account management, etc.) - PC expansion, relocation, and removal support - Configuration changes for existing equipment, addition or expansion of peripheral devices - Software implementation support - Asset management (software and hardware) ■ Server Support - Server operation support (inspections, monitoring, maintenance) - Security updates (patch application, software updates, log collection) - Backup management (task processing, tape replacement, etc.) - Troubleshooting *For more details, please download the PDF or contact us.

Applications/Examples of results

Example of Achievements) 【A Certain Foreign-affiliated Company】 Management of in-house and data center server operations (English support available) ❑ Target Equipment  Servers ❑ Duration of Work  10 years ❑ Number of Personnel  2 people ❑ Work Content  Construction and management of in-house operational servers  Data center management (3 locations nationwide)  Data center relocation and downsizing management  Various application procedures  Annual maintenance contract procedures for various server equipment (including asset investigation) Remarks Business includes English support (some decision-making is handled by the European Systems Department) In projects such as data center relocations, we collaborate with our field services. *For more details, please download the PDF or contact us.

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IT/Telecommunications

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At Peerless, we are developing our business based on three pillars of IT support services for our customers: "System Implementation," "System Maintenance," and "On-site Operations." We have been progressing in our growth while sincerely addressing our customers' needs. Our company's philosophy is that "each employee should act with sincerity and dedication." We aim for results that exceed our customers' expectations and act with genuine care. We view difficult challenges as opportunities for growth and tackle them with enthusiasm. We respect one another as employees, always maintain a spirit of improvement, and share the insights gained within the organization. We believe that the expansion of trust built in this way will lead to the creation of valuable contributions to society. We will continue to provide services with utmost sincerity and dedication. We kindly ask for your warm support and encouragement.

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