Improving sales quality! You can centrally manage the information you want to ask customers with data!
We would like to introduce a case where we were able to understand the genuine voices of our customers through a survey with incentives. There were concerns about not being able to grasp whether there were any issues with customer interactions by stores and employees, and that the majority of customers were not responding to surveys, making it difficult to determine if satisfactory business negotiations were taking place. In response, we implemented "apotta." With automatic sending, we can request web surveys from customers without missing anyone, allowing us to utilize their feedback for store operations and training. 【Features of apotta】 ■ Streamlining customer attraction and sales through reservation DX ■ All-in-one functions suitable for the real estate and construction industries - Calendar reservations - Remote business negotiations - Survey creation - Automatic sending of electronic gifts *For more details, please refer to the PDF materials or feel free to contact us.
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【Effect】 ■ Information that customers want to know can be centrally managed with data. ■ With automatic sending, customers can be requested to complete a web survey without any omissions. ■ A gift code benefit is automatically presented at the moment of response. *For more details, please refer to the PDF document or feel free to contact us.
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【Suitable for such troubles】 ■ Unable to grasp whether the customer service at stores or by employees is problematic ■ Some employees forget to ask for surveys or intentionally do not do so ■ The majority of customers do not respond to surveys *For more details, please refer to the PDF document or feel free to contact us.
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DX know-how cultivated over 25 years. Even within the real estate and construction industry, which is often considered behind in IT, we have been promoting DX since our founding. By adopting the know-how, business flows, and systems that our company has built up over 25 years = optimal solutions, you can achieve DX without wasting time and in the shortest distance possible.
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