By obtaining and textifying conversation data with customers, it becomes possible to understand the situation even without being on-site.
We will introduce a case that addresses issues such as not being able to grasp the customer service situation and content in stores, and staff being exhausted from customer harassment. By implementing "Actcast" and capturing the content of conversations as text data, we can enhance the quality of customer service and allow staff to serve customers with peace of mind. Additionally, by placing AI microphones in the store and processing the audio data to separate it into customer and staff sides, we can further convert this into text data on the server side. Based on this conversation data, we can improve employee training and implement measures against customer harassment. [Case Overview] ■ Issues - Unable to grasp the customer service situation and content in stores - Staff exhausted from customer harassment ■ Results - Ability to understand the situation even when not on-site - Improvement of employee training and implementation of measures against customer harassment based on conversation data *For more details, please refer to the related links or feel free to contact us.
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basic information
"Actcast," the Edge AI platform, is No. 1 in domestic market share for two consecutive years. - It dramatically reduces device costs by enabling advanced AI analysis on small, inexpensive devices the size of a credit card (allowing AI analysis typically performed on devices costing hundreds of thousands of yen to be done on devices costing a few thousand yen). - Our proprietary acceleration technology allows for cutting-edge AI analysis without the need to lighten AI models. - By using sensing devices equipped with cameras, microphones, thermometers, etc., it can collect and utilize diverse real-world information. - It enables remote management and operation of multiple devices. - Edge AI sends only the minimum necessary information to the cloud, allowing for use while considering privacy and confidential information. About "No. 1 in domestic market share": Based on the survey results of "Vendor Share (number of units) of Edge AI Platforms" from Deloitte Tohmatsu Research Institute's "Reality and Future Outlook of the Edge AI Computing Market 2022 Edition" (https://mic-r.co.jp/mr/02530/). *For more details, please refer to the related links or feel free to contact us.
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For more details, please refer to the related links or feel free to contact us.
Company information
We are a startup with unparalleled technical expertise that has achieved the acceleration of deep learning inference on inexpensive general-purpose devices. We have developed an edge AI platform called "Actcast" for field data collection using this technology, providing services to developers and businesses that develop, implement, and utilize practical AI/IoT systems. Moving forward, we will continue to contribute to the spread of AI/IoT systems in collaboration with partner companies. Our mission is to "enable all information in the real world to be handled by software," and we have been selected as a J-Startup by the Ministry of Economy, Trade and Industry in Japan, as well as being recognized as a NEXT unicorn company by the Nihon Keizai Shimbun. We have also received high praise internationally, becoming an AI Partner of Arm and an Inception Program Partner of NVIDIA.
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