[Case Study] Feasibility Study on the Introduction of Robots in Hotel Reception Operations

Conducted FS projects and examined the feasibility of realizing automation! Examples of evaluations such as investment effectiveness.

We would like to introduce a case study on the implementation feasibility study (FS) of robots conducted at the Mizuguchi Century Hotel. In this FS project, we examined the possibility of humanoid robots handling hotel front desk operations such as reservation confirmation and guidance. First, we conducted a business analysis related to front desk services, summarized the functional requirements that the robots should possess, and then explored the scope of robotization and evaluated the return on investment. As a result of the verification, we found that the feasibility of the robots is sufficient, and they are particularly effective for improving operational efficiency. We also recognized that there is a current need to enhance systems such as the front desk operations system and the accounting system. 【Case Overview】 ■ FS Content: Examining the possibility of humanoid robots handling hotel front desk operations such as reservation confirmation and guidance. ■ Verification Results: - The feasibility of the robots is sufficient, and they are particularly effective for improving operational efficiency. - It was also recognized that there is a current need to enhance systems such as the front desk operations system and the accounting system. *For more details, please refer to the PDF document or feel free to contact us.

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