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  6. [BPRescue Case] Only the same team is doing overtime.

[BPRescue Case] Only the same team is doing overtime.

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last updated:Dec 26, 2022

ドゥエピオン
ドゥエピオン
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Introducing examples from the back office of the financial industry! Establishing a support system through operational redundancy!

A financial company was handling the regular issuance process and immediate issuance process for card application requests, but each team experienced busy periods, leading to an imbalance in workload and increased overtime costs, which became a challenge. In response, we implemented 'BPRescue' to establish a support system through business redundancy. As a result of this measure, we were able to achieve a reduction in overtime costs. You can view the details of the case in the materials, so please feel free to download and take a look. 【Case Overview】 ■Industry: Finance ■Job Type: Back Office ■Business Content: Regular issuance process and immediate issuance process for card application requests *For more details, please refer to the PDF materials or feel free to contact us.

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2022-12-06_15h13_13.png

[BPRescue Case] Only the same team is doing overtime.

2022-12-06_15h13_13.png
2022-12-06_15h13_13.png
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【Summary of Other Cases】 ■Issue Details - Each team experiences peak periods, leading to uneven workload distribution and increased overtime costs. ■Countermeasure Results - Established a support system through business redundancy. - Reduced overtime costs. *For more details, please refer to the PDF document or feel free to contact us.

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[Case Studies of Service Implementation] BPUSS / BPRescue

[Case Studies of Service Implementation] BPUSS / BPRescue

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Introduction to the growing QA system "BPUSS"

Introduction to the growing QA system "BPUSS"

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Introduction to the practical consulting service "BPRescue"

Introduction to the practical consulting service "BPRescue"

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BPRescue: Case Studies for Back Office - Understand Through Cases! Business Improvement Using Flowcharts

BPRescue: Case Studies for Back Office - Understand Through Cases! Business Improvement Using Flowcharts

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ドゥエピオン

ドゥエピオン

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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.

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