The first phase of the promotion program for "Cultural reform to change awareness" and "Operational reform to change behavior."
We offer a seminar and training program called "Corporate Quality CS Basic Awareness Course," where participants can gain fundamental knowledge about customer satisfaction (CS). Companies that have implemented this program have seen significant reductions in complaints and defect costs, as well as improvements in productivity, employee morale and motivation, communication skills, and a decrease in turnover rates. Please feel free to contact us if you have any inquiries. 【Features】 ■ Acquire fundamental knowledge about CS ■ Raise awareness and enlightenment (awareness) among participants regarding CS ■ Consider "What is CS, and what should be done?" *For more details, please download the PDF or feel free to contact us.
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【Program Content】 1. The Three Principles of CS 2. Practical Workshop (1) 3. Organizational CS Level "Awareness Diagnosis" 4. Practical Workshop (2) RDFC "Customer Value Creation" 5. Basic Knowledge of CS 6. Practical Workshop (3) "Utilization of JQA" 7. CS Practice "Organizational Prevention Level Diagnosis" 8. CS・DEI Declaration *For more details, please download the PDF or feel free to contact us.
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For more details, please download the PDF or feel free to contact us.
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Our company is a consulting firm that supports "creating people who change the sparkle in staff's eyes" and "crafting products that resonate with customers" through a thorough customer perspective and practical marketing. We cover all areas of the value chain, from organizational management for business reform and cultural reform to marketing, product planning, sales, and after-sales service. Led by our representative, who has experience across the entire value chain, we work alongside a diverse group of professional experts (Professional Partners) to address our clients' challenges, from strategic planning to specific practical improvements.