We have compiled and introduced the frequently asked questions we receive from customers regarding our services!
Customers who purchase products from Hack Japan receive direct support from our service department even before delivery. We have compiled frequently asked questions regarding our services on our website. We address inquiries such as, "I'm worried about whether the equipment I'm introducing for the first time will start up successfully," and "When should calibration be performed?" For more details, please refer to the related links. 【Inquiries (partial)】 ■ I'm concerned whether products imported from overseas can be started up without issues after delivery. ■ I'm worried about whether the equipment I'm introducing for the first time will start up successfully. ■ Please tell me about regular inspections. ■ When should calibration be performed? ■ Is it possible to issue a calibration certificate? *For more details, please refer to the related links or feel free to contact us.
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【Other Inquiries】 ■ How long does it take for repairs or calibrations? Can I borrow a replacement device during that time? ■ I would like to purchase reagents to simplify self-formulation. ■ I am unsure whether I should request a repair. ■ Does it take time to procure parts and consumables? *For more details, please refer to the related links or feel free to contact us.
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Company information
Hack Japan, as the Japanese subsidiary of Hach Company, is engaged in the sales and service provision of a portion of Hach's product lineup. Since our establishment, we have been providing high-quality analyzers that are highly accurate and easy to use. We continue to uphold the values established by founders Clifford and Kitty Hach when they founded the company in 1947. For over 60 years, we have consistently provided the best solutions for water management and have been trusted by various industries. Our analytical instruments and reagents are used for water quality testing across a range of industrial sectors. Water analysis must be accurate. Hach supports water analysis experts by providing reliable and user-friendly products. 【Main Product Brands】 - Online TOC Analyzer BioTector Series - Various Dissolved Gas Analyzers Orbisphere Series - Online VFA Analyzer EZ7200 - Silica and Sodium Analyzers Polymetron Series - Laboratory TOC Analyzer QbD1200+ - Liquid Spectrophotometer (Color Difference Meter) LICO 620/290
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