The service provider for the "iPad Repair Pack for Educational Institutions," part of the ICT support services for educational institutions, has surpassed 70 institutions nationwide.
Through the repair know-how we have cultivated over many years and staff familiar with the education field, we will expand our service offerings not only to public education boards but also to private educational institutions and education-related companies, contributing to the further enhancement of the educational environment that nurtures the next generation of children. ■About the iPad Repair Pack The iPad Repair Pack is a service that replaces only defective parts, rather than manufacturer repairs. It is a one-stop service where you only need to contact us when repairs are needed. After applying through a dedicated form, you can leave everything to us, including pickup and return. Since our system allows direct contact between customers and repairers without going through a call center, and enables progress tracking online, repair lead times are shortened, leading to repeat usage. *This service is intended for municipalities, educational institutions, etc., and is not available for individual customers.
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basic information
<Features> - No annual contract required; spot usage available - More affordable pricing compared to manufacturer repairs (about one-third of manufacturer repair costs) - Round-trip shipping materials and costs covered by us - Repairs completed and returned within approximately 3 to 5 business days - Repair involves replacing only the faulty parts, not a full replacement - Saved data and settings environment maintained (may not be possible depending on the nature of the failure) - 3-month repair warranty (for replacement parts defects) - Progress can be checked on a dedicated website - A wide range of optional services - Screen protector application service (for screen crack repairs) - Initialization work (performed upon request) - Frame correction for product distortion (without parts replacement) <Repair Examples> - Front glass crack - LCD screen malfunction - No touch response - Power won't turn on - Battery replacement <Cause of Failure> 75% of cases are "front panel replacement repairs" *Based on our repair records for 70 institutions.
Price information
[For municipalities, educational institutions, and corporate entities] Please feel free to contact us! ODS Corporation Tottori Office 〒682-0925 243 Akigi, Kurayoshi City, Tottori Prefecture Communication Services Department, Yoneda & Mukai Tel: 050-3381-5115 (Weekdays 9:30 AM - 5:00 PM) Mail: call_service@ods.co.jp Web: http://ocs.ods.co.jp
Delivery Time
P3
Applications/Examples of results
The "iPad Repair Pack" began providing services in April last year, targeting 50 institutions in its first-year goal, starting with local education boards in Tottori Prefecture. Currently, it offers services to 70 institutions nationwide, covering a total of 230,000 devices. As a third-party repair service, the "iPad Repair Pack" can handle malfunctions after the manufacturer's warranty has expired, as well as customer-caused damages, and it is more affordable than manufacturer repairs (about one-third the cost of manufacturer repairs), which has been a decisive factor for its adoption. In fact, approximately 75% of the actual repairs involve parts replacement due to front glass breakage from customer-caused drops (according to our company data). Another advantage is that repairs are conducted while maintaining the iPad's settings and stored data, eliminating the need for additional work after the device is returned. Many educational institutions that have introduced iPads are struggling with the costs of maintenance and operations, and by entrusting the entire process from shipping the devices to failure analysis and return, we can alleviate the burden on the field, not just in terms of cost benefits.
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Company information
In the solutions business, we provide information solutions for business applications, including the development, production, and sales of our own brand tablet devices, as well as system construction centered around excellent overseas digital signage. Additionally, as part of our communication services business, we engage in outsourcing services, contributing to the enhancement of our clients' corporate value. Products Offered: - Our own brand business-use tablet PCs (10.1-inch, Android/Windows, charging cradle) - Digital signage (outdoor use, ultra-high brightness, curved processing, etc.) - Electronic blackboards and displays with whiteboard functions - Audio equipment for facilities (amplifiers for facilities, ceiling-mounted speakers, outdoor speakers, etc.) - Other AV equipment for facilities (projectors, sound-absorbing materials, etc.) ■ Tablet Implementation Examples: - Restaurant chains / Amusement facilities / Hotel room ordering terminals / Medical bedside information display terminals / Retail inventory management terminals, etc. ■ Signage Implementation Examples: - Shopping mall event spaces / Corporate entrances / Restaurant chains / Educational/public facilities / Hotel rooms, etc.
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