RFID: Use Case - Picking of In-Store Pickup Products <Store>

Quickly respond to EC order pickup products at stores! Reduce waiting times and improve customer service!

At major apparel companies, the number of in-store pickups for online orders has increased due to the COVID-19 pandemic. When customers come to pick up their items, staff would search for them in the back room and hand them over. However, due to the large volume of in-store pickup items, it took time to locate the relevant products, causing customers to wait and sometimes resulting in long lines. To address this, information about the in-store pickup items provided by customers was scanned or entered using a handheld reader, allowing for quick picking of the relevant products through radar search. This streamlined operations and reduced wait times, thereby improving customer service. [Challenges] - The increase in in-store pickups for online orders due to COVID-19 has led to staff searching for items in the back room when customers come to collect them. - The large number of in-store pickup items requires time to find the relevant products, causing delays for customers and sometimes resulting in long lines. - With a shortage of staff, employees are spending too much time on these tasks. *For more details, please refer to the PDF document or feel free to contact us.*

Internal Control and Operational Management