A new CRM system focused on improving after-sales support quality to enhance corporate value and brand image.
Kaizen Call is a CRM system developed by our company utilizing the know-how we have cultivated over many years. It features a simple and user-friendly UI, improving the usability for operators, thereby achieving operational efficiency and contributing to enhanced response quality and customer satisfaction through accurate responses. It enables advanced analysis and report extraction using OpenSearch, which helps in improving product quality and enhancing brand value based on accumulated data. In addition to providing the system, Kaizen Call offers the "Kaizen Call Solution Package," which comes bundled with a cloud PBX, and the "Kaizen Call Omakase Package," a complete outsourcing package for companies considering call center outsourcing. For companies considering operating their own support center or those looking to outsource to our support center using Kaizen Call, we propose a system that improves and enhances the quality of after-support services.
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basic information
【System Overview】 Name: Kaizen Call Launch Date: October 2023 Price: Initial cost (at implementation) + System usage fee (monthly) Plan: Kaizen Call ... Provides only the CRM system Kaizen Call All-Inclusive Package ... CRM system + Call Center (operated by us) Features: 1. User-friendly phone/email CRM system specialized for after-support 2. Easily register classification items such as products and response details with simple settings 3. Connect inquiry data to OpenSearch for advanced analysis 4. Convenient sticky note feature for information sharing, with the ability to use images and colored text in the knowledge function
Price information
For companies considering operating their own call center, and for those considering outsourcing their call center, please feel free to contact us! ODS Corporation, Tottori Office 243 Aki, Kurayoshi City, Tottori Prefecture, 682-0925 Communication Services Department, Nakamura Tel: 050-3381-5115 (Weekdays 9:30 AM - 5:00 PM) Mail: call_service@ods.co.jp Web: http://ods.co.jp/cs/index.html
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Applications/Examples of results
■Kaizen Call (CRM System Only) Kaizen Call features a simple and user-friendly UI, making it easy for operators to learn how to use it. It improves response quality and customer satisfaction through accurate responses. Additionally, by utilizing OpenSearch, various analyses and report extractions are possible. ■Kaizen Call Solution Package (CRM System + Cloud PBX "SimpleConnect") Recommended for new call center setups or small temporary service desks. It can be provided in as little as about 10 days. ■Kaizen Call Outsourcing Package (CRM System + Our Operated Call Center) This is a complete outsourcing package where customer interactions are handled by our operated call center. Staff with experience in technical support from various manufacturers provide customer-centric support while building inquiry data that allows for advanced analysis. During implementation, specialized staff will carefully discuss the system and support policies to design and operate the optimal call center, ensuring a smooth start to operations. Additionally, customer satisfaction surveys can be conducted as an option.
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Company information
In the solutions business, we provide information solutions for business applications, including the development, production, and sales of our own brand tablet devices, as well as system construction centered around excellent overseas digital signage. Additionally, as part of our communication services business, we engage in outsourcing services, contributing to the enhancement of our clients' corporate value. Products Offered: - Our own brand business-use tablet PCs (10.1-inch, Android/Windows, charging cradle) - Digital signage (outdoor use, ultra-high brightness, curved processing, etc.) - Electronic blackboards and displays with whiteboard functions - Audio equipment for facilities (amplifiers for facilities, ceiling-mounted speakers, outdoor speakers, etc.) - Other AV equipment for facilities (projectors, sound-absorbing materials, etc.) ■ Tablet Implementation Examples: - Restaurant chains / Amusement facilities / Hotel room ordering terminals / Medical bedside information display terminals / Retail inventory management terminals, etc. ■ Signage Implementation Examples: - Shopping mall event spaces / Corporate entrances / Restaurant chains / Educational/public facilities / Hotel rooms, etc.
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