Exhibiting the CRM system "Kaizen Call," specialized in technical support, at the "Call Center/CRM Demo & Conference 2025 in Tokyo" @ Ikebukuro Sunshine City Cultural Center.

A new CRM system focused on improving after-sales support quality to enhance corporate value and brand image.

Kaizen Call is a CRM system developed by our company utilizing the know-how we have cultivated over many years. It features a simple and user-friendly UI, improving the usability for operators, thereby achieving operational efficiency and contributing to enhanced response quality and customer satisfaction through accurate responses. It enables advanced analysis and report extraction using OpenSearch, which helps in improving product quality and enhancing brand value based on accumulated data. In addition to providing the system, Kaizen Call offers the "Kaizen Call Solution Package," which comes bundled with a cloud PBX, and the "Kaizen Call Omakase Package," a complete outsourcing package for companies considering call center outsourcing. For companies considering operating their own support center or those looking to outsource to our support center using Kaizen Call, we propose a system that improves and enhances the quality of after-support services.

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[Speaker] Yukari Nagata, CEO of Data Viz Lab Inc. [Key Lecture Content] The use of AI in companies often remains at the "point" level (PoC, partial use), and there is insufficient advancement in utilizing it through "lines" across business and operational processes. This year, it is expected that many companies will focus on balancing "offensive" and "defensive" strategies. We will explain practical data management concepts and specific measures, covering data strategy design, quality management, governance, and organizational embedding. [Lecture Items] 1. Reasons why corporate AI utilization stops at "points" 2. Overall design for AI utilization that operates on "lines" 3. Data strategy calculated backward from business value 4. Practical data quality management 5. Governance design: Balancing offense and defense 6. Data infrastructure and metadata utilization in the AI era 7. How to create organization, roles, and embedding 8. Implementation roadmap 9. Q&A / Business card exchange

[Lecturer] CES 2026 Innovation Award Judge Special Researcher / IT Journalist, Zhao Zhang-eun, KDDI Research Institute [Key Lecture Content] At CES 2026, the world's largest technology exhibition, Hyundai Motor Group's Boston Dynamics showcased the humanoid "Atlas," which was publicly unveiled for the first time as a representative example of physical AI. This humanoid is not merely a laboratory-level imitation of human movement, but a humanoid designed to surpass humans for use in manufacturing environments. LG also presented a home robot that continues to be developed to free people from household chores. It can take ingredients out of the refrigerator and put them in the oven, as well as take laundry out of the washing machine and fold it. The humanoids from South Korea feature a national representative foundation model that understands Korean and have distinctive hands and fingers. South Korean companies such as Samsung, LG, SK, and Hyundai Motor aim to become the global leaders in physical AI by 2030, and they have begun preparations for AI factories where AI robots understand the environment and perform tasks. Let's find business insights from South Korea's strategy, which actively collaborates with global big tech companies and engages in industry-academia-government partnerships.

This is aimed at those who want to learn about sensors from scratch, introducing the mechanisms of sensors, the characteristics and usage of each sensor, and considerations to keep in mind when choosing them. There are no difficult formulas, so I believe even those from non-technical backgrounds can participate. ■ Date: February 3, 2026 (Tuesday) 10:00 AM - 5:00 PM ■ Organized by: Tech Design Co., Ltd. ■ Venue: Online

In today's society, where the promotion of digital transformation (DX) is advancing, many companies are attempting to utilize data to address issues such as labor shortages and improve operational efficiency. However, there are also companies that struggle to effectively promote data utilization due to a lack of IT literacy and data scientists. For example, they may face challenges such as handling vast amounts of data or the difficulties of implementation (such as workforce development). In this webinar, we will introduce the concepts and tips for data analysis. Additionally, we will discuss techniques for managing work smartly by leveraging AI in the field of data analysis. This is a webinar that we encourage everyone who wants to start utilizing data or those who wish to revisit the fundamentals of data utilization to attend! It has become a very popular webinar. We look forward to your participation!

Are there any tasks such as on-site reports, inspections, or daily reports that you think would be convenient if they could be done with an app, but have not been realized? In this seminar, we will introduce how easily business applications can be created using the no-code tool "Platio," and how they are used on-site, primarily through actual screen demonstrations. By observing the flow of app creation and the user experience, you will be able to determine if Platio fits your company's operations and visualize how it can be utilized. This seminar is recommended for those who have heard of Platio but want to know specifically what can be done with it and how it is used.