[Part 1] What are the innovative technologies driving a future-oriented "customer journey" with innovative entry and exit management solutions?
The future brought by SkiData LLC, the global leader in entry and exit management, ticket sales management, and visitor management solutions. In recent years, leisure activities and large events that had been suspended or restricted due to the spread of infectious diseases are making a comeback, along with the resumption of accepting foreign tourists visiting Japan, leading to a revival of active human movement. In this social context, what are the points that contribute not only to the digitalization of operations and improvement of convenience but also to increased customer satisfaction and revenue? We spoke with Mr. Lukas Daxer, Area Manager at SkiData LLC, a top manufacturer of safe and high-quality entry and exit systems for ski resorts, leisure facilities, stadiums, and airports around the world, about the background of their entry into the Japanese market and the various benefits of data utilization. ● World-standard solutions supporting the "entrance" of hospitality ● The advantages of providing a total solution of hardware and software ● Leading the "customer journey" in line with the times ● Solving immediate challenges leads to increased revenue ● Pursuing profit while contributing to society as two wheels of the same vehicle
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SKIDATA's solutions have been implemented in over 10,000 facilities across more than 100 countries, including ski resorts, stadiums, theme parks, amusement parks, major airports, and trade fairs, supporting safe access control for people and vehicles through reliable management systems. SKIDATA focuses on providing intuitive, user-friendly, and secure solutions, contributing to the efficiency of facility operations and maximizing revenue with high cost-performance. Key benefits of implementing the SKIDATA system: - Diversification of ticket sales methods through integration with external ticketing data - Direct entry is realized, eliminating the need for exchange procedures at counters - E-tickets reduce the risk of counterfeiting and resale - Increased convenience with digital pass tickets using Apple and Google Wallet - Paperless operation saves paper resources and reduces the risk of forgetting tickets - Improved facility services and increased repeat customers through customer segment analysis based on collected data - Real-time understanding of entry status, allowing for flexible staff allocation adjustments and optimization based on entry conditions - Elimination of simple tasks such as ticket tearing and headcount, improving labor efficiency and entry efficiency
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