[Third-Party Maintenance Case] Reasons Why a Manufacturing Client Chose "Interim Maintenance"
It's the first time using third-party maintenance... The reason why a manufacturing customer chose "interim maintenance."
The target device is an NEC rack server released in 2016. This time, due to the overlap of the internal system updates with the expiration of maintenance, there were concerns about what to do if any issues arose during the period of operation without maintenance. On the other hand, this was the first time using third-party maintenance, and there were concerns about the support content. In the case of "interim maintenance," if you share the configuration information, we strive to provide prompt estimates and service proposals. Additionally, if requested, we offer opportunities for face-to-face and web meetings to introduce our services. You were satisfied with our 24/7 support for failures and our maintenance system with dedicated materials, and you decided to contract with us. ■Challenges Due to changes in the internal system for manufacturing records, there was a need to retain the current data for a certain period. Additionally, you contacted us because the EOSL would end before the new system went live. ■Proposal As an option for hardware maintenance, we proposed "interim maintenance." Although you were anxious about using third-party maintenance for the first time, our sales representative carefully explained the maintenance system, and you were reassured before deciding to contract with us.
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With a limited IT investment budget, why not save on 'defensive' investments in core systems using 'transitional maintenance' and effectively utilize it for 'offensive' investments? Our company specializes in server maintenance extensions, hardware maintenance extensions, EOSL maintenance, and third-party maintenance. In the past, replacing the latest and fastest servers every five years was a status symbol for companies, but the reality is that there are far more companies that want to operate their systems for longer than five years. In that case, we thought we should provide a service that makes customers feel good about keeping their systems running—specifically, a maintenance service that allows servers reaching their fifth year to operate for ten years. Thus, we made 'transitional maintenance' our core service, aiming to become a leading company in third-party maintenance in Japan, and we have provided 'transitional maintenance' with over 72,000 contracts to date. We can support not only major domestic and international equipment but also older models and rare devices. Please feel free to consult with us.