[amie Implementation Case] Japan Care Supply Co., Ltd.

Manual search time reduced! Since you can find it quickly, the number of inquiries has also decreased.

We would like to introduce a case study on the implementation of AI × search 'amie' at Japan Care Supply Co., Ltd. The company has been continuously creating new business models and regularly issuing manuals and notifications, which made it difficult to find what was needed, ultimately leading to inquiries being made via phone to the headquarters. After the implementation, when searching through the vast number of manuals via chat, the relevant pages appear immediately, significantly reducing the time spent contacting various departments, which has been positively felt. [Case Overview] ■ Challenges - To find the necessary manuals, it was necessary to identify each item individually and open related tabs, often resulting in an inability to locate the required manual. ■ Implementation Effects - By searching, it has become possible to generally pinpoint the relevant operational manuals, resulting in an estimated reduction of search time by about 4 to 5 minutes per search. *For more details, please download the PDF or feel free to contact us.

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