[amie Implementation Case] Misumi Corporation

Make the most of existing data to quickly solve your customers' problems!

We would like to introduce a case study on the implementation of AI × search 'amie' for Misumi Corporation. The company faced the challenge that, due to the vast number of technical and informational manuals, customers often struggled to find the information they needed. After the implementation, the average number of inquiries increased to over 400 per month, and the number of human inquiries decreased. 【Case Overview】 ■ Challenge - They were looking for a tool that could effectively utilize the manuals on the site to enhance customer satisfaction during site usage. ■ Implementation Effects - Customers' self-resolution capabilities within the chat improved, leading to smoother site utilization. - Customers were able to collect the information they wanted directly from the chat. *For more details, please download the PDF or feel free to contact us.

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