Achieving multi-stakeholder management! We support the improvement of customer experience.
We would like to introduce the strengths of 'Discoveriez', which we handle. It is suitable for multi-tenancy due to Japan's unique business practices such as retail distribution, wholesale, and dealerships, enabling businesses to be viewed not just as "points" but as "areas." Additionally, it supports the promotion of VOC utilization within companies as a platform for various departments that exist within the organization. 【Features】 ■ Well-suited for multi-tenancy due to Japan's unique business practices ■ Achieves multi-stakeholder management by connecting and summarizing various information ■ Centralized management of disparate information, personalized tasks, scattered customer touchpoint information, and information within individually used systems ■ Enables appropriate information transmission and sharing tailored to various stakeholders such as departments, business partners, and customers *For more details, please refer to the PDF document or feel free to contact us.
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We have developed and provide an industry-specific platform to leverage incident/complaint information received at our customer support desk for corporate management. We offer services such as "Discoveriez," which specializes in customer touchpoints to organize voices from the world and accelerate the path to solutions. Please feel free to contact us if you have any requests.
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