Achieving information catch-up and internal sharing! Also catching up on customer feedback.
We would like to introduce a case study of the implementation of 'Discoveriez' in the food industry. By implementing it, we can detect anomalies in products and services without the need for subjective judgment, define and visualize risks, and achieve information catch-up and internal sharing. Additionally, we have eliminated multiple Excel management systems and centralized operations, leading to increased productivity. We also managed communication history with other departments, contributing to further productivity improvements. 【Implementation Effects】 ■ Detection of anomalies in products and services without subjective judgment ■ Catching up on customer feedback ■ Moving away from analog communication via Excel and email *For more details, please refer to the PDF document or feel free to contact us.
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We have developed and provide an industry-specific platform to leverage incident/complaint information received at our customer support desk for corporate management. We offer services such as "Discoveriez," which specializes in customer touchpoints to organize voices from the world and accelerate the path to solutions. Please feel free to contact us if you have any requests.
