Preventing recurrence and improving starts with "Why?" — Five questions to strengthen your thinking skills.
The misalignment of measures is due to the shallow exploration of the causes. By repeatedly asking questions, the essence becomes clear.
Are you familiar with "5 Whys Analysis"? It is a method of identifying the "essential cause" rather than just the superficial cause by repeatedly asking "why?" five times in response to troubles or challenges. In the past, when I was in charge of a medical device manufacturer, I had a bitter experience where the lack of depth in this analysis led to ineffective recurrence prevention measures. Even answers that seem reasonable at first glance can turn out to be off the mark when explored from different angles. Nowadays, companies like Toyota are utilizing "5 Whys Analysis" not only in inventory and brand strategies but also in various situations, highlighting the demand for "thinking skills" beyond just technical fields. This time, I will focus on this "5 Whys Analysis" and share tips for applying it to recurrence prevention and business improvement! *For more details, you can view the blog through the related link. For more information, please feel free to download the PDF or contact us.
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