A case where response preparation time was reduced by 70% due to automatic monitoring of customer health.
We would like to introduce a case where 'Agens' was implemented by a high-touch customer success representative. Previously, there were challenges such as managing 40-50 customer accounts and being overwhelmed with ticket responses and problem-solving. After implementation, by using it for task automation and client relationship management, we were able to reduce response preparation time by 70% and increase the renewal rate by 25%. [Current Challenges/Time Consumption] ■ Management of 40-50 customer accounts ■ 3-4 customer meetings per day ■ Overwhelmed with ticket responses and problem-solving ■ Need to integrate product usage data with conversations *For more details, please download the PDF or feel free to contact us.
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basic information
【Implementation Effects/Time Reduction】 ■70% reduction in preparation time ■Creation of 15-20 hours per week ■25% improvement in update rate ■Monthly equivalent value: 240,000-480,000 yen *For more details, please download the PDF or feel free to contact us.
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For more details, please download the PDF or feel free to contact us.
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Company information
Homula Inc. aims to fundamentally transform corporate productivity through the development and provision of the AI agent "Agens," which understands and executes business tasks related to daily business communications such as meetings, emails, and chats. We integrate multimodal information such as voice and text, allowing AI to autonomously process the "ToDos" that arise from daily communication. We provide an environment where the insights and judgments of talented personnel can be converted into knowledge assets and deployed across the organization as reproducible processes. In recent years, we have strengthened our collaboration with the globally recognized no-code automation platform "n8n." By combining the convenience of n8n, which allows for intuitive integration with business systems and SaaS, with Agens's natural language understanding and complex task execution capabilities, we are achieving a hybrid of user-friendly and advanced AI workflows in the field. From in-house business development by non-engineers to enterprise-level security compliance, data integration, and governance design, we support the entire process from Proof of Concept (PoC) starting in as little as two weeks to implementation, establishment, and self-sustainability.
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