[Case Study on the Introduction of Visualization Engine] Bandai Co., Ltd.

Introduction of a case where the output became easier to read and understand, resulting in an increase in access to the internal portal.

We would like to introduce a case where Bandai Co., Ltd. implemented the "Visualization Engine." Until now, we had only been using BI tools to check quantitative data, but to understand the details of where product defects were occurring, we had to read through each text one by one. Additionally, with a large number of items, classifying the symptoms of defects and understanding their content required an enormous amount of time and effort, which was a challenge. With the implementation, it became easier to predict fluctuations in product inquiries, allowing us to anticipate necessary responses in the future and communicate with related departments earlier, resulting in smoother collaboration. [Challenges and Background] - With the conventional BI tools, it was necessary to read through each detail to grasp the specifics of defects, which hindered sufficient analysis due to issues of effort and labor. - There was a need to enhance VOC activities to connect VOC to improvements in products and services. *For more details, please refer to the related links or feel free to contact us.*

Business Intelligence and Data Analysis