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We would like to introduce a case study where Y&Y Music Co., Ltd., a promising and up-and-coming company that continues to receive high feedback from customers despite being still young, has implemented "Shelter." The company, which buys and sells pianos, receives an average of 700 to 900 customer inquiries each month, and this number is expected to continue to grow. "Shelter" took on the responsibility of managing the vast amounts of customer and transaction information that could not be handled by spreadsheet software. [Case Overview (Excerpt)] ■ Purpose of Implementation - Centralized management of customer information, negotiation information, inventory/shipping information, etc. - Accelerating information exchange through cloud management and reducing input errors ■ Challenges - Manual entry of vast amounts of data takes time and is prone to input errors - Unable to manage customer information in a way that allows multiple telephone operators to reference it instantly *For more details, please refer to the related links or feel free to contact us.
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【Other Case Summary】 ■Implementation Effects - By moving various data management to the cloud, we have successfully reduced time by about 60 hours per month. This has allowed us to dedicate more time to negotiations, resulting in an improved closing rate. - Automation of document creation and the use of data import/export have reduced human errors. ■Operational Method - We manage various necessary information for our business in the cloud using "Shelter," and we have developed a unique management application in-house, continuously improving input fields and operational methods. - From the customer information management screen, contracts can be automatically generated with just one click. *For more details, please refer to the related links or feel free to contact us.
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Our company is engaged in the planning, development, and operation of internet services, as well as consulting services related to business efficiency and improvement. We also operate the business chat service "InCircle." Please feel free to contact us if you have any inquiries.
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