[Helpful Column] Measures Against Customer Harassment to Become Mandatory! Actions Companies Should Take
Measures that companies should implement in accordance with the Ministry of Health, Labour and Welfare manual! Introducing three reasons why companies should take measures against customer harassment.
In recent years, a serious issue for companies has been harassment from customers and business partners, known as "customer harassment" (hereinafter referred to as "Kasu Hara"). The first customer harassment prevention ordinance in the country was enacted in Tokyo, and there are movements at the national level to amend laws, making countermeasures against Kasu Hara an unavoidable challenge for companies. In this article, we will explain the countermeasures that companies should immediately address regarding Kasu Hara, divided into "Preparation" and "Response" sections, taking into account the trends in legal regulations. *For detailed content of the column, please refer to the related links. For more information, feel free to download the PDF or contact us.
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