Business Optimization: Complaint Elimination Consulting
Exbridge [Business Optimization]
Eliminate customer churn complaints in one go! Solve the problem!
In manufacturing and logistics companies troubled by defects, poor quality, and complaints that have flowed to customers, we investigate the issues, bring the problems to light, identify the root causes, and implement improvements to eliminate these root causes. By cutting off the source, we aim to eradicate complaints in one fell swoop or significantly reduce them. We will implement improvements that enable the company to maintain a state of zero complaints continuously thereafter. For companies struggling with defects and poor quality (i.e., complaints) or facing issues due to a high number of complaints, we aim to eradicate complaints. Many companies set a goal of achieving zero complaints and strive towards it, but most see little effect even after many years of effort. A quality improvement professional from the former Toyota Quality Assurance Department, with extensive experience, will swiftly eliminate such complaints. **Benefits of Using Our Service** - Focus on problem investigation: Conduct very detailed and in-depth investigations to uncover issues. - Identify what and how to do to eradicate complaints through investigation and analysis. - Implement thorough and fundamental measures against root causes to cut off the occurrence of complaints from the source. - Conduct investigations that reveal and bring to light issues that are completely different from conventional analysis and investigation. - Implement investigations, analyses, and countermeasures tailored to each company's specific situation on a case-by-case basis.
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basic information
【Addressing Such Concerns】 ■ There are quite a few customer complaints. ■ We are working towards zero complaints, but the results are not sufficient. ■ We have been working towards zero complaints for many years, but we have not been able to eradicate them. ■ We are working towards zero complaints, but we do not know the methods or techniques. ■ We do not know the steps to eradicate complaints. ■ We are spending a lot of man-hours on complaint handling. ■ Customer trust is wavering due to complaints. ■ We take measures against complaints and prevent recurrence, but the issues keep reappearing. ■ We want to eradicate complaints from the root. * For more details, please feel free to contact us.
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Applications/Examples of results
【Consultation Response Achievements (Excerpt)】 ■ Large Machinery Manufacturer A: Elimination of complaints under the manufacturing department's responsibility, from 150 cases per year to 0 cases ■ Automotive Parts Manufacturer B: Elimination of complaints ■ Plastic Products Manufacturer: Elimination of customer complaints *For more details, please feel free to contact us.
Company information
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.