[Case Study] Telephone Answering Service for Judicial Scriveners (Professional Services)
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We would like to introduce a case study on the implementation of a telephone answering service for judicial scriveners (professional services). While calls are being forwarded during outings, there are often instances where they cannot be answered, which may lead to missing new cases. Additionally, there are challenges such as interruptions in work due to phone handling, making it difficult to concentrate. CUBE's telephone answering service has been providing telephone answering for judicial scrivener offices for many years, with a cumulative record of over 150,000 received calls. We can accurately listen to and appropriately respond to inquiries that involve many specialized terms related to registration, deposits, and adult guardianship, such as those from bank inheritance offices and municipal welfare departments. [Challenges] ■ While calls are being forwarded during outings, there are often instances where they cannot be answered, which may lead to missing new cases. ■ Due to a shortage of staff, there are times when calls are difficult to connect, raising concerns about losing the trust of business partners. ■ Work is interrupted due to phone handling, making it difficult to concentrate. ■ It is cost- and time-prohibitive to hire office staff solely for phone handling. *For more details, please refer to the related links or feel free to contact us.
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【Benefits of Introduction】 ■ Responding to inquiries from new clients without missing any ■ Reducing workload due to staff shortages ■ Shutting out unnecessary sales calls to focus on business ■ Call details are recorded in emails or chats ■ Administrative tasks can be handled by part-time staff, leading to cost reduction *For more details, please refer to the related links or feel free to contact us.
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Osaka L.C. Center Co., Ltd. is a company that focuses on telephone answering services, as well as BPO services, call center operations, property rental business, and management of rental offices. CUBE's telephone answering service provides high-level telephone answering services in fields that require high-quality telephone responses, including professional services and areas that require foreign language support. CUBE's rental offices and shared offices (commonly referred to as "virtual offices") achieve significant cost reductions and offer low monthly base fees and various optional charges. Additionally, the cost savings are allocated to enhancing facilities and training and educating telephone response staff, thereby improving the quality of the services provided.