Outsource telephone support to improve CS (Customer Satisfaction) / ES (Employee Satisfaction). Small-scale call center.
In today's world, where chat tools are mainstream in daily life, many working professionals have a sense of inadequacy regarding phone handling due to their lack of experience. In some cases, phone handling can even be a reason for resignation. This can happen in departments or roles that handle phone calls daily, such as sales, general affairs, and administrative staff. - Phone handling is causing stress for employees. - There are many concerns, such as employees speaking too softly or too quickly on the phone. - Even when the phone rings, no one wants to answer it. - Customers feel anxious about the phone handling. For companies with employees who are anxious about phone calls, we recommend implementing a small-scale call center. 【Benefits of Implementation】 - Reduces employee stress. - Increases customer satisfaction through professional operators handling calls. - Always creates a good impression with 2-3 calls being answered. - Can alleviate the anxieties of both employees and customers.
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basic information
【Our Features】 - Operators are full-time employees and certified professionals (Secretary Certification + Telephone Response Skills Certification) who have received over six months of training and education. - Depending on the plan, we can also handle FAQ responses and order processing. - We offer a "Post-Response Transfer Service" that connects necessary calls to your smartphone as if using an internal line. - Reporting of incoming call content is supported via Slack, Chatwork, Google Chat, LINE, LINE WORKS, and Microsoft Teams, in addition to email.
Price information
It is available for custom order. We will provide a quote based on your preferences, so please feel free to contact us.
Delivery Time
P3
※The delivery date may vary depending on the quantity of the manual. Please feel free to contact us.
Applications/Examples of results
Many manufacturers and retailers are using our services. Small-scale call center and telephone answering service <Usage Plans> CUBE Telephone Answering Service Simple Plan CUBE Telephone Answering Service Standard Plan *Please feel free to contact us for more details.
Company information
Osaka L.C. Center Co., Ltd. is a company that focuses on telephone answering services, as well as BPO services, call center operations, property rental business, and management of rental offices. CUBE's telephone answering service provides high-level telephone answering services in fields that require high-quality telephone responses, including professional services and areas that require foreign language support. CUBE's rental offices and shared offices (commonly referred to as "virtual offices") achieve significant cost reductions and offer low monthly base fees and various optional charges. Additionally, the cost savings are allocated to enhancing facilities and training and educating telephone response staff, thereby improving the quality of the services provided.