Achieve flexible configurations with internet connectivity! A CRM-linked CTI service focused on safety, security, and stability.
The "esm call" is a cloud-based CTI system that can be easily implemented with just a PC and internet connection, allowing integration with CRM systems. By using the "click-to-call" feature, which enables calls to be made with a single click from the customer information screen of CRM/SFA, call efficiency can be significantly improved. The "outbound filtering" feature prevents unintended calls to customers who should not be contacted, helping to avoid troubles and complaints. This allows for the establishment of an aggressive call center through visualization and efficiency. Additionally, since it can be implemented from just one seat, many companies start small, whether by department or location. The flexibility to expand as business grows is one of the reasons it is chosen. 【Features】 ■ Realize flexible configurations with internet connectivity ■ CRM-linked CTI service focused on safety, security, and stability ■ All basic PBX functions are available as standard ■ Basic inbound functions are available as standard ■ IVR for appropriate routing to the right department *For more details, please download the PDF or feel free to contact us.
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basic information
【Main Call Center Functions】 ■Status Management ■ACD (Automatic Call Distribution) ■Raise Hand ■Monitoring/Whispering *For more details, please download the PDF or feel free to contact us.
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Applications/Examples of results
【Example Use Cases】 ■ I want to easily and quickly set up a contact point. ■ I want to migrate to the cloud soon. ■ I want to use it for outbound/inside sales. *For more details, please download the PDF or feel free to contact us.
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Company information
Softbrain has been a domestic vendor providing CRM/SFA (Sales Support and Customer Management System) with its "e-Sales Manager" since 1999. It has a track record of implementation in over 5,500 companies across more than 185 industries. In recent times, as the decline in the working population is lamented, "improving business productivity" and the supporting "execution of DX (Digital Transformation)" have become essential. Softbrain supports true sales DX with digital solutions (CRM/SFA) and professional services (implementation support and utilization support). Effortless yet results-driven! A stress-free CRM/SFA [e-Sales Manager Remix]: https://www.e-sales.jp/ *Based on our achievements and the Japan Standard Industrial Classification.
