[Technical Inheritance] Capitalization of Skilled Workers' Know-How

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Knowledge Insight

last updated：Jan 20, 2026

CMC Solutions

Will you throw away that "masterful skill" along with your retirement? Completely preserve the veteran's "know-how." AI will inherit the DNA of the technique.

【Product Overview】 "Learn by watching the veterans' backs" – is the technology being passed down? This product is an AI tool that automatically converts the "conversations" between skilled technicians and younger employees into assets. It simply records the "on-site verbal instructions" that have previously disappeared, such as guidance during on-the-job training and instructions from veterans during troubleshooting. The AI extracts important know-how and formalizes it as manuals and technical documents. 【Three Transformations from Implementation】 1. Automatically convert "tacit knowledge" into "explicit knowledge." The unique "intuition and tips" of veterans, along with nuances, are captured and summarized by AI, dramatically reducing the effort required to create manuals. 2. Prevent disputes over what was "said or not said" in instruction. Accurate educational records help prevent oversight and discrepancies in understanding, ensuring effective talent development. 3. Enable "searching" for technical information. By sharing and searching past instructional content in the workspace, an environment is created where younger employees can learn independently.

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basic information

Service Type: Cloud Service (accessible via PC browser) Main Features: Transcription, speaker separation, AI summarization (Excel integration), specialized terminology dictionary, access rights management (workspace functionality) Supported Formats: mmp3 / wav / m4a / wma / aac / ogg / flac / mp4 / webm / mov / wmv / avi, and many others Output Formats: Excel (output to Excel template) / PDF / Text Security: ISO/IEC 27001 certification obtained, no data used for AI training, encryption of communication and stored data

Price information

[Currently offered at a special release price] We are currently offering a special plan to commemorate the launch of our service at 2,000 yen per month (for 1 user, up to 30 hours). You can implement the latest voice DX while keeping initial costs low. Pricing structure: Monthly usage fee (the campaign price applies when signing an annual contract) Free trial: We provide a trial environment available for 1 month / up to 5 hours. (Feel free to try it out first.) For the formal contract, please apply through the service contract menu during the trial period.

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Applications/Examples of results

[Usage and Examples] - Equipment maintenance OJT instruction records: Recorded explanations and supplementary instructions from veteran operators on-site, which were then utilized as a draft for training manuals for newcomers. - Handover for retiring employees: Digitized all verbal explanations to successors, eliminating the personalization of tasks. - Creation of a troubleshooting collection: Accumulated solutions as FAQs from conversation records when veterans resolved issues.