Small-scale call center/telephone agency services for solving the challenges of specialized trading companies.
Creating an environment where talented individuals can focus on their work. Telephone answering service and small call center.
In specialized trading companies, in addition to extensive knowledge, the ability to grasp trends and high analytical skills are required. However, even highly skilled personnel may not be able to fully demonstrate their abilities due to being busy. For example, do you face challenges like the following? - Spending too much time on phone calls, leaving insufficient time for other tasks - Receiving phone calls precisely when you want to concentrate - Wanting to work more efficiently without lowering customer satisfaction - Having to take on additional tasks due to a shortage of staff - Limited staff who can speak English, placing a heavy burden on some employees For such concerns, we recommend using telephone answering services or small call centers. **Benefits of using a telephone answering service:** - Time spent on answering calls can be redirected to other tasks - No phone calls ringing in the office allows for concentration on core business - Prioritization of work can be based on the nature of call reports - High-quality operators can improve customer satisfaction - Messages can be taken in English, reducing the burden on employees (if the telephone answering service supports English) *For more details, please check the related links.*
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basic information
- English phone support plan available - Japanese operators who meet strict criteria for English listening and speaking skills - Operators are full-time employees with over six months of training and certification (Secretary Certification + Telephone Response Skill Certification) - Reporting of received calls can be done via Slack, Chatwork, LINE, LINEWORKS, Google Chat, and Microsoft Teams in addition to email - "Post-Response Transfer Service" available, connecting necessary calls directly to the staff member's smartphone like an internal extension - P Mark certification obtained
Price information
You can use it as a custom-made service. We will provide a quote based on your preferences, so please feel free to contact us.
Delivery Time
P3
※The duration until implementation may vary depending on the amount of manual work required. Please feel free to contact us.
Applications/Examples of results
Many manufacturers and retailers are using our services. Small-scale call center and telephone answering service <Usage Record Plans> CUBE Telephone Answering Service Standard Plan: From 25,000 yen per month (excluding tax) CUBE Telephone Answering Service English Support Plan: From 15,000 yen per month (excluding tax) *For more details, please feel free to contact us.
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Osaka L.C. Center Co., Ltd. is a company that focuses on telephone answering services, as well as BPO services, call center operations, property rental business, and management of rental offices. CUBE's telephone answering service provides high-level telephone answering services in fields that require high-quality telephone responses, including professional services and areas that require foreign language support. CUBE's rental offices and shared offices (commonly referred to as "virtual offices") achieve significant cost reductions and offer low monthly base fees and various optional charges. Additionally, the cost savings are allocated to enhancing facilities and training and educating telephone response staff, thereby improving the quality of the services provided.


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