Understand the deep psychology of customers and optimize quality management.
In quality management within the manufacturing industry, it is important to quickly collect feedback from customers and link it to improvements in products and services. CRM 4.0 contributes to quality enhancement by deeply understanding customer emotions and values, allowing for the early detection of potential issues. Building sustainable relationships with customers and increasing satisfaction with products are essential for establishing a competitive advantage. 【Usage Scenarios】 - Centralized management of customer complaints and inquiries - Collection and analysis of customer opinions regarding product quality - Prioritization and execution of quality improvement initiatives 【Effects of Implementation】 - Increased customer satisfaction - Improvement in product quality - Reduction of recall risks
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basic information
【Features】 - Customer understanding based on empathic sensitivity - Enhanced customer experience through well-being linked CX - Continuous improvement through self-evolving CRM - New customer touchpoints enabled by Web 3.0/metaverse - Purpose-driven approach 【Our Strengths】 Arcus Japan, as a group of CRM experts, proposes the most suitable CRM strategies for your business. Leveraging our extensive track record and know-how, we provide high-quality services.
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Company information
Established in July 2020 as a spin-off from Artisan Co., Ltd. Arcus Japan Co., Ltd. is headquartered in Osaka City, Osaka Prefecture, with bases in Tokyo and Hiroshima. The company provides its own products (EMOROCO, Arcury and more) as well as support for systems using Microsoft products (such as Dynamics 365 (CRM), Dynamics CRM, Power Apps, Power BI, Power Automate, Microsoft 365, Microsoft Azure, etc.), including proposal support, requirements definition support, design, construction, operation and maintenance, and development support consulting. Its main businesses are CRM and drones. In the CRM sector, it is led by a pioneer in platform-based CRM and has top-class CRM experience and achievements in Japan, offering unique success know-how at high quality and low prices as a leading CRM company in Japan, supporting domestic and international customers as well as many CRM vendors. In the drone sector, it provides the highly autonomous flight platform "Edge Drone."
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